• Network Connectivity — 100% SLA for connectivity to customer rack.
• Power Availability — 100% power availability SLA.

Network Connectivity
OSO-Secure's Service Availability Agreement is to have the OSO-Secure network Up All The Time.

Service Availability Guarantee Remedy
For unscheduled service unavailability in any calendar month, at customer's request, customer's account shall be credited the charges of the OSO Secure monthly fee for service with respect to which a Service Availability Guarantee has not been met. The charges credited will be as follows:

• Unavailability of more than 60 seconds will be credited for one (1) full day.
• Unavailability of more than 5 minutes will be credited for three (3) full days.
• Unavailability of more than 1 hour will be credited for one (1) week.
• Unavailability of more than 8 hours will be credited for one (1) month.

OSO-Secure shall provide a notice of scheduled maintenance to each tenant's designated point of contact.

Power Availability
OSO-Secure's power availability guarantee is to have power provided to customer's colocation cabinet 100% of the time.

Power Availability Guarantee Remedy
For unscheduled power unavailability in any calendar month, at customer's request, customer's account shall be credited the charges of the OSO-Secure monthly fee for the service with respect to which a Power Availability Guarantee has not been met. The charges credited will be as follows:

• Unavailability of more then 60 seconds will be credited for one (1) full day.
• Unavailability of more than 5 minutes will be credited for three (3) full days.
• Unavailability of more then 1 hour will be credited for one (1) week.
• Unavailability of more than 8 hours will be credited for one (1) month.